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Agency

How our services operate

  • Staff Selection

    Our structured recruitment process ensures that every candidate not only meets the necessary qualifications but also aligns with our core values of excellence, integrity, and person-centred care.

  • Screening & Training

    Our thorough onboarding process and commitment to continuous professional development ensure our team remains equipped to meet the evolving demands of the healthcare sector.

  • Delivering Excellence

    We provide our clients with a reliable, competent, and professional workforce. This guarantees exceptional care for those who need it most, reinforcing our dedication to quality.

  • Mandatory Training

    Our comprehensive training program covers a wide range of topics, ensuring that our staff are prepared to handle diverse situations with confidence and professionalism.

  • Training Commitment

    We continually update and improve our training to reflect best practices and regulatory requirements. Our commitment to training enhances the quality of care we provide to our clients.

  • Compliance

    Our thorough Compliance process ensure that every member of our team meets essential legal, professional, and regulatory requirements. Maintaining compliance is key to a safe service.

  • Clock In / Clock Out

    Our team members log in and out of their shifts on their Carefirst application. This enables us to track and approve working hours with ease. Our digital system, provides secure and accurate data.

  • Electronic Timesheets

    We eliminate paperwork by allowing our clients to approve candidate timesheets quickly and effortlessly, reducing administrative workload. All timesheets are compiled and evidenced neatly within our invoices.

  • Invoicing

    Transparent, efficient, and hassle-free. With all timesheet data consolidated into a single weekly invoice, you can expect accuracy and clarity every time. Sent on 30-day terms ensuring smooth financial management.

Our Services

  • Residential Care

    Our care team offer dedicated support in residential care homes, assisting with personal care, mobility, social engagement, and daily activities. We ensure residents feel safe, comfortable, and valued in their living environment.

  • Learning Disabilities

    We provide specialist staff trained to support individuals with learning disabilities, helping them maintain independence while ensuring their safety and well-being. Our team offers assistance with personal care, life skills, social inclusion, and daily activities tailored to each individual’s needs.

  • Mental Health

    Our staff are trained to provide compassionate care for individuals with mental health conditions. We focus on emotional well-being, stability, and promoting independence, ensuring a supportive environment within care settings.

  • Nursing Care

    We supply experienced nurses and healthcare workers to nursing homes, to deliver high-quality care. Our team assists with nursing duties, personal care, mobility, medication support, and overall well-being, ensuring residents receive the attention they deserve.

  • Crisis Care

    We offer immediate staffing support in times of crisis, ensuring continuity of care during unexpected staff shortages or urgent care situations. Our team is available to step in and provide professional, reliable care when it's needed most.

  • Domestic Support

    A clean and well-maintained environment is essential for health and well-being. Our domestic and cleaning staff ensure care establishments remain hygienic, safe, and comfortable for residents and staff.

  • Respite Care

    Our respite care services provide temporary relief for regular caregivers, ensuring residents continue to receive high-quality care while their primary caregivers take a well-deserved break.

  • Chef & Kitchen Assistants

    Our skilled chefs and kitchen assistants prepare nutritious, well-balanced meals tailored to residents’ dietary needs. With a focus on quality, hygiene, and efficiency, they ensure every meal is prepared and served with care.

  • Chaperone Services

    We provide chaperone services for individuals attending medical appointments or hospital stays, offering reassurance, companionship, and practical assistance to ensure they feel supported throughout the day.

What clients say

  • It's been lovely

    "It's been really lovely to have you on the board with us, and working alongside your team. I would like to say a big thank you for all your support, helping us to cover shifts, even at last minute when we needed! Also, please give my ‘‘thank you’’ to your team for their hard work."

  • Absolutely Brilliant

    "You are well used to our services now, its absolutely brilliant. We are looking to change only to using your agency. Your team all share the same ethos.”

What employees say

  • Commited to Excellence!

    Carefirst is committed to excellence in training and staff development, ensuring employees are well-prepared and highly valued by the care services. The management team genuinely supports their staff and a positive work environment. Carefirst stands out for its professionalism, quality training, and strong leadership. Highly recommend!

  • Great Time with Carefirst!

    I have had a great time working with Carefirst. it’s amazing how you’ve ensured we have consistent trainings to offer the best care to the people we support. Even more delightful is the support members of the team from Carefirst, it helps us in always giving our best.